Build the Team
This service equips your outreach, admissions, and leadership teams with the tools, language, and systems to carry your growth strategy forward consistently.
What's included
- Coaching on relationship-building and referral engagement.
- Outreach team buildout from hiring through role design.
- KPI and performance frameworks.
- A shared, repeatable approach your team can own long-term.
Who this is for
Organizations building an outreach or business development team from the ground up, and teams that already have referral relationships but need a more consistent, coordinated approach to managing them.
Proven results
This coaching approach helped keep Penn Medicine Princeton's referral pipeline steady enough to sustain 85 to 100% bed capacity across two years, and is currently being used to build a community relations team, from hiring to liaison success profiles, for a national virtual telehealth provider.